{"id":8037,"date":"2021-09-09T09:15:29","date_gmt":"2021-09-09T09:15:29","guid":{"rendered":"http:\/\/local.enywear.com\/?page_id=8037"},"modified":"2026-02-12T11:51:36","modified_gmt":"2026-02-12T09:51:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/enywear.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1631272334126{background-image: url(https:\/\/enywear.de\/wp-content\/uploads\/2021\/09\/Fabric-Background.jpg?id=8099) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; el_class=&#8221;page-title&#8221;][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][vc_custom_heading text=&#8221;#ReadMore&#8221; font_container=&#8221;tag:div|text_align:left&#8221; el_class=&#8221;page-title__subtitle&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h1|text_align:left&#8221;][\/vc_column][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-12 vc_col-xs-12&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1632468568280{margin-top: 80px !important;margin-bottom: 80px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;Product &amp; Order&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;The product I&#8217;m looking for is out of stock. What do I do?&#8221; tab_id=&#8221;1631701769795-1d0dead7-50732c41-d5d9&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]In case you can&#8217;t order your product size or color, please get in touch with our customer service. We love to help you.<\/p>\n<p>E-Mail: <a href=\"mailto:info@enywear.de\">info@enywear.de<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What should I do if I can&#8217;t find the product I&#8217;m looking for on the website?&#8221; tab_id=&#8221;1631701769823-ca557184-96422c41-d5d9&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]In case you can&#8217;t order your product size or color, please get in touch with our customer service. We love to help you.<\/p>\n<p>E-Mail: <a href=\"mailto:info@enywear.de\">info@enywear.de<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1636488583500{margin-top: 80px !important;margin-bottom: 80px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;Payment Methods&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;PayPal&#8221; tab_id=&#8221;1632468559794-3170c9f1-547c&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]If you would like to pay for your order via PayPal, you will be forwarded directly to the PayPal website. Immediately after PayPal confirms your payment, your order will be sent off. In case you return something, the money will be refunded back to your PayPal account.<\/p>\n<p>Your data is deposited in your personal PayPal-Account like in a locker.<\/p>\n<p>That means that with Paypal your payment is easy, secure and even faster as you don&#8217;t need to type in your bank details or credit card number every time.<\/p>\n<p>You will find further information here: <a href=\"https:\/\/paypal.com\/\" target=\"_blank\" rel=\"noopener\">PayPal<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Credit Card&#8221; tab_id=&#8221;1632468559844-12791191-b65c&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You can quickly pay by credit card using Visa or MasterCard. As soon as the credit card payment process has been completed, we will ship your goods. If you wish to return any items, the amount will be credited to the credit card used originally. The transaction takes place via Stripe, which meets the exact safety requirements as any other financial institute.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Prepayment \/ Bank transfer&#8221; tab_id=&#8221;1632468559903-7339f312-12db&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"font-weight: 400;\">The invoice is paid by bank transfer. If you select the payment method in advance, we will send our bank details in the order confirmation. The goods will be delivered after receipt of payment.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1636488591356{margin-top: 80px !important;margin-bottom: 80px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;Delivery&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Delivery Cost&#8221; tab_id=&#8221;1636488075670-890ebb40-730c&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p style=\"font-weight: 400;\"><strong>Germany (national): 7 EUR<\/strong>\u00a0per parcel \/ returns are not free<\/p>\n<p style=\"font-weight: 400;\"><strong>Europe\/ Non-EU: 20 EUR<\/strong>\u00a0per parcel \/ returns are not free<\/p>\n<p style=\"font-weight: 400;\">(including following countries: Albania, Andorra, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, San Marino, , Slovakia, Slovenia, Spain, the Netherlands, Vatican City)<\/p>\n<p style=\"font-weight: 400;\"><strong>Europe\/ Non-EU:<\/strong>\u00a0<strong>35 EUR\u00a0<\/strong>per parcel \/ returns are not free<\/p>\n<p style=\"font-weight: 400;\">Island, Finland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Sweden, Ukraine<\/p>\n<p style=\"font-weight: 400;\"><strong>Non-EU:<\/strong><\/p>\n<p style=\"font-weight: 400;\">note that there could be additional fees like tax, customs, payment-fees etc. Also shipping inside EU but payment from out EU could create extra costs.<\/p>\n<p style=\"font-weight: 400;\"><strong>All other countries:<\/strong>\u00a0contact customer service and we&#8217;re happy to calculate the shipping costs for you. Note that there could be additional fees like tax, customs, payment fees etc.<\/p>\n<p style=\"font-weight: 400;\">Shipping times<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Germany: 2-3 days<\/li>\n<li>Austria: 3-6 days<\/li>\n<li>other countries: max. 6-10 days<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong><em>Notice:<\/em><\/strong><em>\u00a0<\/em><em>The delivery starts right after receipt of your payment. By choosing a fast payment method, you will also get your order faster.<\/em><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Tracking&#8221; tab_id=&#8221;1636488075699-4ddadf0e-ac96&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You would like to know where your package is at the moment? Of course that&#8217;s possible! We will send you a tracking number as soon as your order is on its way. Just use the DHL tracking to look up the status of your delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I change my delivery address?&#8221; tab_id=&#8221;1636488075729-bd0302f8-f58c&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You would like to change the delivery address of a placed order? Unfortunately, that is only possible if the package has not been sent off already. Please get in touch with us: <a href=\"mailto:info@enywear.de\">info@enywear.de<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens if I did not receive an order confirmation?&#8221; tab_id=&#8221;1636488244846-9ab532f7-4fae&#8221;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]In case you did not receive an order confirmation, please get in touch with our customer service. We love to help you.<\/p>\n<p>E-Mail: <a href=\"mailto:info@enywear.de\">info@enywear.de<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I still haven&#8217;t received my order yet, what can I do?&#8221; tab_id=&#8221;1636488274362-42e02250-0d39&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Your order has not arrived or you&#8217;ve got general questions about your order? Our customer service will be happy to answer any of your questions.<\/p>\n<p>E-Mail: <a href=\"mailto:info@enywear.de\">info@enywear.de<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1636488600237{margin-top: 80px !important;margin-bottom: 80px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;Returns&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Return Policy&#8221; tab_id=&#8221;1636488311651-2efb83d3-b000&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p data-start=\"96\" data-end=\"323\">You have the right to return any item within <strong data-start=\"141\" data-end=\"152\">14 days<\/strong> if it doesn\u2019t fit or you\u2019re not satisfied with it. For detailed conditions and further information regarding returns, please refer to our <strong data-start=\"291\" data-end=\"314\">Right of Withdrawal<\/strong> section.<\/p>\n<p data-start=\"325\" data-end=\"616\">All returned items must be sent back in their <strong data-start=\"371\" data-end=\"393\">original packaging<\/strong> and <strong data-start=\"398\" data-end=\"420\">original condition<\/strong> \u2014 unused, unwashed, and unworn, with <strong data-start=\"458\" data-end=\"479\">all tags attached<\/strong>.<br data-start=\"480\" data-end=\"483\" \/>Please note: in case of <strong data-start=\"507\" data-end=\"534\">excessive contamination<\/strong> (e.g., pet hair), we reserve the right to charge a <strong data-start=\"586\" data-end=\"615\">cleaning fee of up to \u20ac20<\/strong>.<\/p>\n<p data-start=\"618\" data-end=\"757\">Products that have been <strong data-start=\"642\" data-end=\"682\">customized at the customer\u2019s request<\/strong> (e.g., leg length adjustments) are <strong data-start=\"718\" data-end=\"756\">excluded from exchanges or returns<\/strong>.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I return my order?&#8221; tab_id=&#8221;1636488311680-6e1d87c9-4063&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Of course you can return an item which doesn&#8217;t fit or you don&#8217;t like.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Return process&#8221; tab_id=&#8221;1636488311712-3f34555c-4da5&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<\/p>\n<p data-start=\"74\" data-end=\"97\"><strong data-start=\"74\" data-end=\"97\">Returns &amp; Exchanges<\/strong><\/p>\n<p data-start=\"99\" data-end=\"317\">If you\u2019re not happy with an item or it doesn\u2019t fit, you\u2019re welcome to return it to us. Please include a short note in the package with your <strong data-start=\"239\" data-end=\"247\">name<\/strong> and <strong data-start=\"252\" data-end=\"268\">order number<\/strong>, and clearly mark it with the word <strong data-start=\"304\" data-end=\"317\">\u201cReturn.\u201d<\/strong><\/p>\n<p data-start=\"319\" data-end=\"482\">At the moment, we are unfortunately <strong data-start=\"355\" data-end=\"387\">unable to offer free returns<\/strong>. Please ensure the package is <strong data-start=\"418\" data-end=\"442\">sufficiently stamped<\/strong> and send it back to our return address.<\/p>\n<p data-start=\"484\" data-end=\"656\">If you\u2019d like to <strong data-start=\"501\" data-end=\"513\">exchange<\/strong> an item (for example, for a different size or color), please contact us in advance. We\u2019ll be happy to send the replacement <strong data-start=\"637\" data-end=\"655\">free of charge<\/strong>.<\/p>\n<p><strong>Address for returns:<\/strong><\/p>\n<div>\n<p>enywear GbR<\/p>\n<\/div>\n<div>\n<p>Zum Koesserner Rittergut 7<\/p>\n<\/div>\n<div>\n<p>04668 Grimma, Germany<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When will my money be refunded?&#8221; tab_id=&#8221;1636488311748-24d81941-abe2&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Immediately after receiving your package, we will process your return. We refund the money as fast as possible to your account.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1636488645000{margin-top: 80px !important;margin-bottom: 80px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column][vc_custom_heading text=&#8221;My Account&#8221; font_container=&#8221;tag:h4|text_align:center&#8221;][vc_tta_accordion c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Create and manage your account&#8221; tab_id=&#8221;1636488456756-5204cca8-b350&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You don&#8217;t have to create a customer account to order something from our website but it has many advantages. One of them is not having to type in your payment and delivery dates every time. Also, managing your invoice and delivery addresses is really easy and you can change your data anytime yourself. Also you will get an exact overview of your past orders in your account.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Login process&#8221; tab_id=&#8221;1636488456797-d2ae48a8-4053&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You can either log in directly on our login site or order as a guest. If you are a new customer, fill in the registration form, create a password and save time when you place an order![\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Forgot my password&#8221; tab_id=&#8221;1636488456838-54a45508-5bc8&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You need a password to log in to your personal account. It is no problem if you forget your password &#8211; click on &#8220;Forgot your password?&#8221;. Afterwards we will send you an e-mail in which you have to click on a link in order to create a new password.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1631272334126{background-image: url(https:\/\/enywear.de\/wp-content\/uploads\/2021\/09\/Fabric-Background.jpg?id=8099) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; el_class=&#8221;page-title&#8221;][vc_column offset=&#8221;vc_col-lg-6<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-8037","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Enywear<\/title>\n<meta name=\"description\" content=\"Frequently asked questions about enywear workwear. Find answers about sizing, fit, care, materials, ordering, and sustainable production.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enywear.de\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Enywear\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions about enywear workwear. 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